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CÂU HỎI THƯỜNG GẶP VỀ VẬN CHUYỂN & ĐỔI TRẢ

1. SHIPPING & DELIVERY

1.1 ORDER PROCESSING TIME

  • IN-STOCK ORDERS:
    • DOMESTIC (VIETNAM): PLEASE ALLOW 1–2 BUSINESS DAYS FOR PROCESSING BEFORE DISPATCH.
    • INTERNATIONAL: PLEASE ALLOW 2–3 BUSINESS DAYS FOR PROCESSING BEFORE DISPATCH.
  • MADE-TO-ORDER PIECES:
    • DOMESTIC AND INTERNATIONAL: ALLOW 12–15 BUSINESS DAYS BEFORE DISPATCH FOR PRODUCTION, PREPARATION AND QUALITY INSPECTION.

1.2 DELIVERY TIME

  • STANDARD SHIPPING: ALLOW 7–14 BUSINESS DAYS AFTER DISPATCH. FOR INTERNATIONAL IN-STOCK ORDERS, THE ESTIMATED TOTAL TIME FROM ORDER PLACEMENT TO RECEIPT IS APPROXIMATELY 17–21 BUSINESS DAYS.
  • EXPRESS SHIPPING: ALLOW 5–7 BUSINESS DAYS AFTER DISPATCH.

1.3 SHIPPING FEES

  • DOMESTIC (VIETNAM):
    • STANDARD FEE: 50,000 VND
    • FREE SHIPPING:
    • WITHIN HO CHI MINH CITY
    • ORDERS OF 9,000,000 VND OR MORE
  • INTERNATIONAL:
    • STANDARD: 35 USD
    • EXPRESS: 70 USD
    • COMPLIMENTARY STANDARD SHIPPING ON ONLINE ORDERS OF 1,000 USD OR MORE.

1.4 IMPORT TAXES & CUSTOMS

  • SHIPPING CHARGES EXCLUDE IMPORT TAXES AND CUSTOMS DUTIES.
  • INTERNATIONAL CUSTOMERS MUST PAY ANY APPLICABLE IMPORT FEES UPON DELIVERY.

1.5 TRACKING & DELIVERY INSTRUCTIONS

  • AFTER YOUR ORDER HAS BEEN DISPATCHED, WE WILL SEND TRACKING DETAILS BY EMAIL SO YOU CAN MONITOR DELIVERY.
  • YOU MAY REQUEST A SIGNATURE ON DELIVERY TO HELP ENSURE YOUR PARCEL REACHES YOU SAFELY. AYSERKRIS IS NOT RESPONSIBLE FOR PARCELS LEFT IN UNSECURED LOCATIONS OR LOST WHEN A SIGNATURE HAS NOT BEEN REQUESTED.
  • PLEASE ARRANGE ANY SPECIAL DELIVERY REQUIREMENTS, SUCH AS GATE CODES OR A DESIGNATED DROP-OFF POINT, DIRECTLY WITH THE CARRIER.

2. ĐỔI TRẢ VÀ HOÀN TIỀN

2.1 RETURN ELIGIBILITY

  • FULL-PRICED ITEMS MAY BE RETURNED WITHIN 14 DAYS OF DELIVERY.
  • RETURNED ITEMS MUST BE UNUSED AND IN THEIR ORIGINAL CONDITION, WITH ALL TAGS AND ORIGINAL PACKAGING INTACT.
  • SALE ITEMS, PROMOTIONAL ITEMS, JEWELRY AND MADE-TO-ORDER PIECES ARE NOT ELIGIBLE FOR RETURN.

2.2 RETURN PROCESS

  1. PLEASE EMAIL INFO@ayserkris.com AND INCLUDE YOUR ORDER NUMBER AND THE REASON FOR YOUR RETURN.
  2. AYSERKRIS WILL CONFIRM YOUR REQUEST AND EXPLAIN HOW TO SEND YOUR RETURN.
  3. CUSTOMERS COVER ALL RETURN SHIPPING COSTS FOR BOTH DOMESTIC AND INTERNATIONAL ORDERS.
  4. AFTER RECEIVING AND INSPECTING YOUR RETURN, WE WILL NOTIFY YOU OF ITS STATUS AND WHETHER A REFUND HAS BEEN APPROVED.

2.3 REFUNDS

  • APPROVED REFUNDS ARE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 3–5 BUSINESS DAYS. YOUR BANK MAY REQUIRE ADDITIONAL PROCESSING TIME.
  • THE ORIGINAL SHIPPING CHARGE IS NOT REFUNDABLE.

2.4 SPECIAL CASES

  • IF YOU RECEIVE A DEFECTIVE OR INCORRECT ITEM, PLEASE PROVIDE PHOTOS OR VIDEO TO SUPPORT YOUR REQUEST.
  • FOR SIZING CONCERNS, PLEASE SEND PHOTOS AND MEASUREMENTS SO WE CAN ASSESS THE ISSUE BEFORE ACCEPTING A RETURN.
  • CANCELLATION REQUESTS MUST BE SUBMITTED WITHIN 24 HOURS OF PLACING AN ORDER. ORDERS CANNOT BE CANCELLED AFTER THIS PERIOD.
2. AYSERKRIS SALES POLICY

2.1 SIZE & STYLE EXCHANGES

  • A maximum of one size or style exchange may be requested per order.
  • For inner-city customers, the exchange period is 2 business days.
  • For customers outside the city, exchanges are accepted within 7 days of receiving the order.
  • Products must remain unworn, in undamaged condition and with their original tags intact.

2.2 NO REFUNDS & DEPOSIT RETENTION

  • AYSERKRIS does not offer refunds under any circumstances.
  • Your deposit will be retained for 60 days and may be applied towards an alternative style selected during this period.

2.3 INSPECTION BEFORE ACCEPTANCE & PAYMENT

We encourage you to inspect your items carefully before accepting delivery and making payment, particularly for orders delivered to your address.

2.4 MADE-TO-MEASURE ORDERS

  • Made-to-measure orders are not eligible for size or style exchanges.
  • AYSERKRIS will continue to refine the fit until you are satisfied, within the silhouette of your selected style.

2.5 INTERNATIONAL ORDERS

Full payment is required for all international orders.

TERMS & CONDITIONS

LAST REVIEWED: OCTOBER 2026

1. GENERAL

THESE TERMS & CONDITIONS APPLY TO YOUR ACCESS TO AND USE OF ayserkris.com (THE “WEBSITE”), AS WELL AS PURCHASES FROM AYSERKRIS.

WHEN YOU USE THE WEBSITE OR PLACE AN ORDER, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO THESE TERMS & CONDITIONS.

PLEASE READ THESE TERMS ALONGSIDE OUR SHIPPING & RETURNS POLICY, PRIVACY POLICY AND ANY OTHER POLICIES PUBLISHED ON THE WEBSITE.

2. PRODUCTS

WE MAKE REASONABLE EFFORTS TO SHOW PRODUCT PHOTOGRAPHS, COLOURS, FABRICS, MEASUREMENTS AND DETAILS AS ACCURATELY AS POSSIBLE.

COLOURS MAY VARY SLIGHTLY DEPENDING ON SCREEN SETTINGS, LIGHTING AND PHOTOGRAPHIC REPRODUCTION. MEASUREMENTS MAY ALSO VARY SLIGHTLY DUE TO THE NATURE OF GARMENT PRODUCTION.

CERTAIN AYSERKRIS PIECES MAY INVOLVE SPECIALISED TREATMENTS, WASHING, FINISHING OR HAND-FINISHED PROCESSES. VARIATIONS IN COLOUR, TEXTURE OR FINISH RESULTING FROM THESE PROCESSES MAY OCCUR BETWEEN INDIVIDUAL PIECES AND ARE CONSIDERED PART OF THE CHARACTER OF THE PRODUCT.

STOCK LEVELS MAY CHANGE WITHOUT PRIOR NOTICE.

3. PRICES & PAYMENT

PRODUCT PRICES ARE SHOWN IN THE CURRENCY INDICATED ON THE WEBSITE OR DURING CHECKOUT.

SHIPPING FEES, IMPORT DUTIES, CUSTOMS CHARGES AND OTHER LOCAL TAXES ARE NOT INCLUDED UNLESS EXPRESSLY STATED.

ORDERS ARE PROCESSED ONLY AFTER FULL PAYMENT HAS BEEN RECEIVED THROUGH ONE OF THE AVAILABLE PAYMENT METHODS.

AYSERKRIS RESERVES THE RIGHT TO CORRECT PRICING OR TECHNICAL ERRORS AND, WHERE NECESSARY, CANCEL AN ORDER AFFECTED BY SUCH AN ERROR.

4. ORDERS

YOUR ORDER IS CONFIRMED WHEN AYSERKRIS SENDS AN ORDER CONFIRMATION.

BEFORE FINALISING YOUR PURCHASE, PLEASE CHECK YOUR PRODUCT, COLOUR, SIZE, QUANTITY, MEASUREMENTS, DELIVERY ADDRESS AND CONTACT DETAILS. YOU ARE RESPONSIBLE FOR ENSURING THESE DETAILS ARE CORRECT.

WE MAY BE UNABLE TO MAKE CHANGES AFTER AN ORDER HAS BEEN CONFIRMED.

ORDER CANCELLATIONS MAY ONLY BE REQUESTED WITHIN 24 HOURS OF PLACING THE ORDER. AFTER THIS PERIOD, ORDERS CANNOT BE CANCELLED AS THEY MAY HAVE ENTERED PROCESSING OR PRODUCTION.

AYSERKRIS RESERVES THE RIGHT TO DECLINE OR CANCEL AN ORDER WHERE A PRODUCT IS UNAVAILABLE, PAYMENT HAS NOT BEEN COMPLETED, INFORMATION PROVIDED IS INACCURATE, OR A TECHNICAL OR PRICING ERROR HAS OCCURRED.

5. MADE-TO-ORDER

MADE-TO-ORDER PIECES ARE PRODUCED INDIVIDUALLY AFTER YOUR ORDER IS PLACED.

PLEASE ALLOW 12–15 BUSINESS DAYS FOR MADE-TO-ORDER PROCESSING BEFORE DISPATCH. THIS INCLUDES PRODUCTION, PREPARATION AND QUALITY INSPECTION.

DUE TO THEIR INDIVIDUAL PRODUCTION NATURE, MADE-TO-ORDER PRODUCTS ARE NOT ELIGIBLE FOR RETURN.

IF YOU PROVIDE MEASUREMENTS OR OTHER SPECIFICATIONS, IT IS YOUR RESPONSIBILITY TO CHECK THAT THEY ARE ACCURATE.

6. SHIPPING & DELIVERY

FOR IN-STOCK PRODUCTS:

VIỆT NAM: 1–2 BUSINESS DAYS BEFORE SHIPMENT

INTERNATIONAL: 2–3 BUSINESS DAYS BEFORE SHIPMENT

ESTIMATED DELIVERY FOLLOWING SHIPMENT:

STANDARD: 7–14 BUSINESS DAYS

EXPRESS: 5–7 BUSINESS DAYS

DELIVERY TIMES ARE ESTIMATES AND MAY BE AFFECTED BY CUSTOMS PROCEDURES, CARRIER DELAYS, PUBLIC HOLIDAYS OR CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF AYSERKRIS.

WE WILL EMAIL YOUR TRACKING NUMBER WHEN YOUR ORDER HAS BEEN DISPATCHED.

SPECIAL DELIVERY INSTRUCTIONS SHOULD BE ARRANGED DIRECTLY WITH THE SHIPPING CARRIER. WHERE AVAILABLE, CUSTOMERS MAY REQUEST A SIGNATURE UPON DELIVERY. AYSERKRIS IS NOT RESPONSIBLE FOR PACKAGES LEFT IN UNSECURED LOCATIONS OR LOST WHERE A SIGNATURE WAS NOT REQUESTED.

7. INTERNATIONAL ORDERS

INTERNATIONAL SHIPPING CHARGES EXCLUDE IMPORT TAXES, CUSTOMS DUTIES AND OTHER FEES LEVIED BY THE DESTINATION COUNTRY.

INTERNATIONAL CUSTOMERS MUST PAY ANY APPLICABLE DUTIES, TAXES AND CUSTOMS CHARGES UPON DELIVERY.

PLEASE ALSO PROVIDE ANY DETAILS REQUESTED BY THE SHIPPING CARRIER OR CUSTOMS AUTHORITIES.

8. RETURNS & REFUNDS

FULL-PRICED PRODUCTS MAY BE RETURNED WITHIN 14 DAYS OF DELIVERY, PROVIDED THAT THEY ARE UNUSED, IN THEIR ORIGINAL CONDITION, WITH ALL TAGS AND ORIGINAL PACKAGING INTACT.

SALE ITEMS, PROMOTIONAL ITEMS, JEWELLERY AND MADE-TO-ORDER PRODUCTS ARE NOT ELIGIBLE FOR RETURN.

BEFORE SENDING A RETURN, PLEASE EMAIL INFO@ayserkris.com AND INCLUDE YOUR ORDER NUMBER AND THE REASON FOR YOUR RETURN.

CUSTOMERS COVER ALL RETURN SHIPPING COSTS FOR BOTH DOMESTIC AND INTERNATIONAL ORDERS.

AFTER RECEIVING AND INSPECTING YOUR RETURN, AYSERKRIS WILL NOTIFY YOU WHETHER IT HAS BEEN APPROVED.

APPROVED REFUNDS ARE ISSUED TO THE ORIGINAL PAYMENT METHOD WITHIN 3–5 BUSINESS DAYS. ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. PROCESSING TIMES MAY VARY DEPENDING ON THE BANK OR PAYMENT PROVIDER.

9. DEFECTIVE, INCORRECT OR SIZING ISSUES

IF YOU RECEIVE AN INCORRECT ITEM OR SUSPECT A MANUFACTURING DEFECT, PLEASE PROVIDE PHOTOS OR VIDEO SO WE CAN REVIEW THE ISSUE.

FOR SIZING CONCERNS, PHOTOGRAPHS OF THE PRODUCT TOGETHER WITH RELEVANT BODY MEASUREMENTS MAY BE REQUESTED BEFORE A RETURN IS ACCEPTED.

EVERY ORDER IS QUALITY-CHECKED BEFORE DISPATCH. REPORTED ISSUES ARE ASSESSED USING THE PRODUCT’S CONDITION AND THE DETAILS YOU PROVIDE.

PLEASE REPORT MANUFACTURING DEFECTS OR ORDER ERRORS TO AYSERKRIS WITHIN 7 DAYS OF DELIVERY.

10. PRODUCT CARE

PLEASE FOLLOW THE PRODUCT CARE GUIDANCE SUPPLIED BY AYSERKRIS.

DAMAGE RESULTING FROM IMPROPER WASHING, CLEANING, DRYING, IRONING, STORAGE, ALTERATION OR OTHER IMPROPER HANDLING IS NOT CONSIDERED A MANUFACTURING DEFECT.

CUSTOMERS ARE RESPONSIBLE FOR FOLLOWING THE RECOMMENDED CARE GUIDANCE. IF YOU ARE UNSURE ABOUT A TREATMENT OR ALTERATION, PLEASE CONTACT AYSERKRIS BEFORE PROCEEDING.

11. INTELLECTUAL PROPERTY

ALL CONTENT ON THE WEBSITE, INCLUDING PHOTOGRAPHY, CAMPAIGN IMAGERY, VIDEOS, TEXT, PRODUCT DESCRIPTIONS, LOGOS, TRADEMARKS, DESIGNS AND GRAPHICS, BELONGS TO AYSERKRIS OR IS USED WITH APPROPRIATE RIGHTS.

PRIOR WRITTEN PERMISSION IS REQUIRED TO COPY, REPRODUCE, MODIFY, DISTRIBUTE OR USE THIS CONTENT COMMERCIALLY.

THE PURCHASE OF A AYSERKRIS PRODUCT DOES NOT TRANSFER ANY INTELLECTUAL PROPERTY RIGHTS RELATING TO THE BRAND, PRODUCT DESIGN OR VISUAL CONTENT.

12. WEBSITE USE

THIS WEBSITE IS INTENDED FOR LAWFUL, PERSONAL USE.

UNAUTHORISED ACCESS, INTERFERENCE WITH THE WEBSITE, FRAUDULENT ACTIVITY, INTRODUCTION OF MALICIOUS CODE, OR UNAUTHORISED REPRODUCTION OR COMMERCIAL USE OF WEBSITE CONTENT IS PROHIBITED.

AYSERKRIS RESERVES THE RIGHT TO RESTRICT ACCESS WHERE REASONABLY NECESSARY TO PROTECT THE WEBSITE, ITS CONTENT, CUSTOMERS OR SYSTEMS.

13. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AYSERKRIS SHALL NOT BE RESPONSIBLE FOR INDIRECT OR CONSEQUENTIAL LOSS ARISING FROM CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL, INCLUDING CARRIER DELAYS, CUSTOMS PROCEDURES, TECHNICAL INTERRUPTIONS OR OTHER CIRCUMSTANCES OUTSIDE ITS CONTROL.

NOTHING IN THESE TERMS & CONDITIONS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

14. GOVERNING LAW

THESE TERMS & CONDITIONS ARE GOVERNED BY THE LAWS OF VIETNAM.

ANY DISPUTE RELATING TO THESE TERMS & CONDITIONS, THE WEBSITE OR A PURCHASE FROM AYSERKRIS SHALL BE HANDLED IN ACCORDANCE WITH APPLICABLE VIETNAMESE LAW, SUBJECT TO ANY MANDATORY CONSUMER PROTECTION RIGHTS APPLICABLE TO THE CUSTOMER.

15. CHANGES TO THESE TERMS

AYSERKRIS MAY REVISE THESE TERMS FROM TIME TO TIME. THE CURRENT VERSION AND ITS REVISION DATE WILL BE AVAILABLE ON THIS PAGE.

THE TERMS & CONDITIONS APPLICABLE TO AN ORDER WILL GENERALLY BE THOSE IN EFFECT AT THE TIME THE ORDER WAS PLACED.

16. CONTACT

FOR QUESTIONS ABOUT ORDERS, PRODUCTS, RETURNS, PAYMENTS OR THESE TERMS, PLEASE EMAIL:

INFO@ayserkris.com

WHEN CONTACTING AYSERKRIS ABOUT AN ORDER, PLEASE INCLUDE YOUR ORDER NUMBER, FULL NAME, THE EMAIL ADDRESS USED AT CHECKOUT AND A SHORT DESCRIPTION OF YOUR REQUEST.

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Chính sách bảo mật

AYSERKRIS VALUES YOUR PRIVACY AND SEEKS TO HANDLE PERSONAL INFORMATION RESPONSIBLY. THIS POLICY DESCRIBES HOW WE COLLECT, USE AND PROTECT PERSONAL INFORMATION WHEN YOU USE OUR WEBSITE OR RELATED MOBILE APPLICATIONS (TOGETHER, THE “WEBSITE”).

YOUR SECURITY

WE USE REASONABLE PHYSICAL, TECHNICAL AND ADMINISTRATIVE SAFEGUARDS TO PROTECT PERSONAL INFORMATION, INCLUDING RESTRICTED ACCESS TO SERVERS AND PASSWORD-PROTECTED SECURITY SYSTEMS.

TRANSMITTING DATA OVER THE INTERNET ALWAYS INVOLVES SOME RISK. WE TAKE REASONABLE PRECAUTIONS TO PROTECT YOUR INFORMATION, BUT ONLINE TRANSMISSIONS REMAIN AT YOUR OWN RISK.

AYSERKRIS IS NOT RESPONSIBLE FOR INCIDENTS BEYOND OUR CONTROL, INCLUDING USER ERRORS, DEVICE MALFUNCTIONS, THIRD-PARTY FAILURES, NATURAL EVENTS, RIOTS, VANDALISM, HACKING, SABOTAGE, OR OTHER FORCE MAJEURE.

WE ARE ALSO NOT LIABLE IF ANY PRIVACY OR SECURITY MEASURES ARE BYPASSED WITHOUT AUTHORIZATION.

INFORMATION WE COLLECT

WE COLLECT PERSONAL INFORMATION IN THREE WAYS:

01

INFORMATION YOU PROVIDE DIRECTLY: NAME, EMAIL, PHONE NUMBER, SHIPPING/BILLING ADDRESS, ACCOUNT DETAILS, PASSWORD, PURCHASE HISTORY, PREFERENCES, MARKETING CHOICES, AND PAYMENT INFORMATION.

WE MAY RECEIVE THIS INFORMATION WHEN YOU JOIN OUR MAILING LIST, PLACE AN ORDER, CONTACT OUR TEAM, OPEN AN ACCOUNT OR TAKE PART IN A PROMOTION.

02

AUTOMATICALLY COLLECTED INFORMATION: IP ADDRESS, DEVICE DETAILS, BROWSER, OPERATING SYSTEM, LANGUAGE, PAGES VISITED, ACCESS TIMES, AND HOW YOU INTERACT WITH THE WEBSITE.

WE USE COOKIES TO SUPPORT A BETTER BROWSING EXPERIENCE. YOU CAN DISABLE THEM THROUGH YOUR BROWSER SETTINGS, ALTHOUGH SOME WEBSITE FUNCTIONS MAY THEN BE LIMITED.

03

INFORMATION FROM THIRD PARTIES OR PUBLIC SOURCES: INFORMATION LAWFULLY PROVIDED BY OUR PARTNERS OR OBTAINED FROM PUBLICLY AVAILABLE SOURCES.

HOW WE USE YOUR INFORMATION

YOUR PERSONAL INFORMATION HELPS US TO:

  • HANDLE AND FULFILL YOUR ORDERS
  • DELIVER ORDER CONFIRMATIONS AND PROGRESS UPDATES
  • SHARE PRODUCT NEWS, OFFERS AND RELEVANT CONTENT
  • TAILOR YOUR WEBSITE EXPERIENCE
  • COMMUNICATE PRODUCT UPDATES AND WARRANTY DETAILS
  • ADMINISTER YOUR ACCOUNT
  • DETECT AND PREVENT FRAUD OR SECURITY ISSUES
  • MEET CONTRACTUAL COMMITMENTS AND LEGAL REQUIREMENTS

SHARING INFORMATION WITH THIRD PARTIES

WE SHARE PERSONAL INFORMATION ONLY WITH TRUSTED PARTNERS THAT HELP US OPERATE THE WEBSITE, PROCESS PAYMENTS OR DELIVER MARKETING SERVICES, INCLUDING:

  • CUSTOMER DATABASE MANAGEMENT
  • PAYMENT PROCESSING
  • PRODUCT PROMOTION

WE MAY ALSO DISCLOSE INFORMATION TO HELP PREVENT FRAUD OR MEET LEGAL OBLIGATIONS.

LINKS TO OTHER WEBSITES

OUR WEBSITE MAY LINK TO EXTERNAL SITES. AYSERKRIS DOES NOT CONTROL THEIR CONTENT OR PRIVACY PRACTICES. INFORMATION YOU SUBMIT TO THOSE SITES IS COVERED BY THEIR OWN PRIVACY POLICIES.

WHEN YOU VISIT US THROUGH A THIRD-PARTY WEBSITE OR APPLICATION, THAT PLATFORM’S POLICIES ALSO GOVERN YOUR ACTIVITY THERE. WE DO NOT CONTROL HOW THOSE THIRD PARTIES COLLECT, KEEP OR PROCESS YOUR INFORMATION.

ACCESSIBILITY

AYSERKRIS AIMS TO OFFER AN INCLUSIVE ONLINE EXPERIENCE FOR VISITORS USING A RANGE OF DEVICES AND ACCESSIBILITY TOOLS. OUR AIM IS TO MAKE EXPLORING OUR PRODUCTS, INFORMATION AND SERVICES STRAIGHTFORWARD AND COMFORTABLE.

OUR APPROACH TO WEBSITE ACCESSIBILITY INCLUDES:

  • CONTENT THAT IS CLEAR AND EASY TO READ ACROSS DEVICES
  • STRAIGHTFORWARD, INTUITIVE NAVIGATION
  • SUPPORT FOR PAGE ZOOM, TEXT RESIZING AND CONTRAST ADJUSTMENTS
  • COMPATIBILITY WITH ASSISTIVE TOOLS AND TECHNOLOGIES

IF ANY PART OF OUR WEBSITE IS DIFFICULT TO ACCESS, OR YOU NEED ADDITIONAL HELP VIEWING OUR CONTENT, PLEASE EMAIL INFO@ayserkris.com.

OUR TEAM IS AVAILABLE TO ASSIST YOU IN ACCESSING AYSERKRIS’S INFORMATION, PRODUCTS AND SERVICES.

CHĂM SÓC KHÁCH HÀNG

AYSERKRIS PROVIDES PERSONAL, THOUGHTFUL CUSTOMER SUPPORT FROM YOUR INITIAL QUESTION THROUGH TO THE DELIVERY OF YOUR PURCHASE.

BEFORE GETTING IN TOUCH, YOU MAY WISH TO REVIEW OUR SHIPPING POLICY FOR SHIPPING INFORMATION. FOR QUESTIONS ABOUT RETURNS, SIZING, ORDERS OR PRODUCT CARE, PLEASE CONTACT OUR TEAM.

FOR ADDITIONAL GUIDANCE, OUR CUSTOMER CARE TEAM IS HERE TO HELP.

GENERAL INQUIRIES

CLIENT CARE HOURS

MONDAY – FRIDAY

9:00 AM – 9:00 PM (ICT, UTC+7)

INTERNATIONAL CLIENTS MAY WRITE TO US AT ANY TIME. MESSAGES RECEIVED OUTSIDE OUR WORKING HOURS WILL BE ANSWERED ON THE NEXT BUSINESS DAY.

OUR TARGET RESPONSE TIME IS 1–2 BUSINESS DAYS.

ORDER SUPPORT

FOR A QUICKER RESPONSE TO AN ORDER ENQUIRY, PLEASE SHARE THE FOLLOWING DETAILS:

  • ORDER NUMBER
  • FULL NAME
  • EMAIL ADDRESS USED TO PLACE THE ORDER
  • A SHORT EXPLANATION OF YOUR REQUEST

SOCIAL

FOR STYLING QUESTIONS, COLLABORATION PROPOSALS OR GENERAL ENQUIRIES, PLEASE GET IN TOUCH WITH OUR TEAM.

PLEASE EMAIL US FOR ORDER QUERIES, SHIPPING, RETURNS OR PAYMENT ASSISTANCE SO THAT WE CAN REVIEW YOUR REQUEST ACCURATELY AND EFFICIENTLY.

COLLABORATIONS & PRESS

FOR PRESS COVERAGE, EDITORIAL FEATURES, CREATOR PROJECTS, WHOLESALE PARTNERSHIPS OR OTHER BUSINESS OPPORTUNITIES, PLEASE EMAIL:

INFO@ayserkris.com

PLEASE STATE THE PURPOSE OF YOUR REQUEST IN THE EMAIL SUBJECT SO WE CAN DIRECT IT TO THE APPROPRIATE TEAM.

QUALITY ASSURANCE

EACH AYSERKRIS GARMENT IS CAREFULLY CHECKED FOR QUALITY BEFORE IT IS DISPATCHED.

IF YOU NOTICE A POSSIBLE MANUFACTURING DEFECT OR AN ERROR WITH YOUR ORDER, PLEASE INFORM US WITHIN 7 DAYS OF DELIVERY. WE WILL REVIEW THE DETAILS AND HELP IDENTIFY AN APPROPRIATE SOLUTION IN LINE WITH OUR POLICIES.

RESPONSE POLICY

DURING WORKING HOURS, WE REVIEW ENQUIRIES IN THE ORDER THEY ARRIVE TO PROVIDE FAIR AND EFFICIENT SUPPORT.

PLEASE KEEP FOLLOW-UP DETAILS IN THE SAME EMAIL THREAD; MULTIPLE EMAILS ABOUT ONE REQUEST MAY SLOW OUR RESPONSE.

THANK YOU FOR YOUR PATIENCE WHILE OUR TEAM REVIEWS YOUR REQUEST.

CONTACT US

WHETHER YOU HAVE A QUESTION ABOUT AN ORDER, AN IDEA FOR A CREATIVE COLLABORATION OR AN ENQUIRY ABOUT WORKING WITH AYSERKRIS, PLEASE CONTACT THE APPROPRIATE TEAM BELOW.

GENERAL ENQUIRIES & CREATIVE COLLABORATIONS

FOR GENERAL ENQUIRIES, PRESS REQUESTS AND COLLABORATION PROPOSALS FROM CREATORS, PHOTOGRAPHERS, STYLISTS, ARTISTS AND CREATIVE PARTNERS.

SALES & CLIENT CARE

FOR PRODUCT INFORMATION, SIZING GUIDANCE, SHOPPING ASSISTANCE AND ORDER-RELATED QUESTIONS, INCLUDING DELIVERY UPDATES AND AFTER-SALES SUPPORT.

WHOLESALE & BUSINESS ENQUIRIES

FOR WHOLESALE OPPORTUNITIES, RETAIL PARTNERSHIPS, BUSINESS PROPOSALS AND OPERATIONAL MATTERS THAT REQUIRE DEDICATED ASSISTANCE.

ĐIỂM BÁN

VIỆT NAM

RUE MICHE BOUTIQUE
RUE MICHE BOUTIQUE 9B ĐƯỜNG PHÙNG KHẮC KHOAN, TP. HỒ CHÍ MINH, VIỆT NAM RUE MICHE - Cửa hàng kết hợp café và juice bar.
GIỜ MỞ CỬA 10AM - 9.30PM
OBJOFF
OBJOFF 73 ĐƯỜNG SỐ 4, PHƯỜNG THẢO ĐIỀN, QUẬN 2, TP. HỒ CHÍ MINH
GIỜ MỞ CỬA 11AM - 9PM
11 GARMENTORY
11 GARMENTORY 117B ĐƯỜNG NGUYỄN ĐÌNH CHIỂU, PHƯỜNG CẦU KIỆU, TP. HỒ CHÍ MINH, VIỆT NAM
GIỜ MỞ CỬA 10AM - 9.30PM
MAISON MING
MAISON MING 02 ĐƯỜNG PHAN THÚC DUYÊN, QUẬN NGŨ HÀNH SƠN, TP. ĐÀ NẴNG, VIỆT NAM
PHONE / ZALO +84 708 907 979
GIỜ MỞ CỬA 10AM - 10PM
DUCKZONE
DUCKZONE 180 ĐƯỜNG LÁNG, QUẬN ĐỐNG ĐA, HÀ NỘI, VIỆT NAM
ĐIỆN THOẠI +84 36 865 5256
GIỜ MỞ CỬA 9 AM — 10 PM
0123 COMPLEX
0123 COMPLEX 06 ĐƯỜNG ĐẶNG HỮU PHỔ, PHƯỜNG THẢO ĐIỀN, TP. HỒ CHÍ MINH, VIỆT NAM
ĐIỆN THOẠI +84 972 650 062
GIỜ MỞ CỬA 6:30 AM — 11:30 PM

UNITED STATES

VỀ CHÚNG TÔI

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